To those who has Window 10 and no longer getting sound on your RingCentral DeskTop App after the most recent Window Update EX: Cannot hear sound from voicemail or sound of someone's voice. MS article states that in some cases this procedure needs to be repeated up to 3times in order to resolve all of the issues. Type sfc /scannow (note the space between sfc and "/")Ģ.5. Right click and run as Administrator (called an elevated command prompt)Ģ.3. If this was not helpful, please try the system recovery as explained inĢ.2. Choose which apps can access your Microphone - If needed make required toON. Allow apps to access your microphone - Switch to ONġ.4. Set Allow access to the Microphone on this device to ONġ.3. If users experience a problem with the softphone audio after latest Windows update ver. Our Product Team has, however, put together some instructions that should help until a new Windows Update is released: Since this is an issue with Microsoft there is only so much that we can do.
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